FREE SUPPORT

Our support policy is simple:

For 30 years, we have provided FREE Support. We have never charged the primary user for support.  Not even a dime!

Why? you ask...

Well, we have this insane philosophy...  That the software should work for you, and should it ever not, then we should be on the phone with you doing everything we can to make it work for you. We haven't yet seen the logic of charging you to get us to fix software that was broken at the time we first sold it to you...

How can you afford to do this?...

Well, think about it... There is ONLY ONE way we can afford to provide support without charging for it — because the software works.

A customer says it for us, “Your software works like it is supposed to work -- ALL THE TIME...” (customer testimonies )

If the software didn't work so well, we would not be able to afford all that support for you, and would be forced to charge you for it. But, so far, in 30 years, we have not yet found the need to charge for support.

You pay for the phone call also?...

Number

Support

Yes.  We have always provided an 800 number for support.  If you are having any issues, we want you to call as soon as possible.  It helps us both out. You can stay productive, and we can keep the software sharp.  We feel like an 800 number will encourage the call. In fact, most issues have their root causes in other computer components besides MultiForm.  And we want nothing (not even someone else's software or system component) in the way of MultiForm working at its best!